Acceptance of Terms & Description of the Service
These Terms of Service (“Terms”) govern your access to and use of Open Sesame AI (the “Service”), operated by CRG Solutions Inc. (“Open Sesame,” “we,” “us,” or “our”), a company incorporated in Canada. By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. Open Sesame is an AI-powered internal knowledge platform that allows organizations to upload documents such as policies, standard operating procedures, playbooks, and other internal materials, and provides employees with source-cited answers based on that content. Access to answers is permission-aware and controlled by the customer’s administrators.
Accounts and Access
To use the Service, you must be invited by an authorized administrator of your organization using a valid company email address. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Customer Content
“Customer Content” means any documents, data, or materials that a customer or its authorized users upload to the Service. Customers retain all ownership rights in their Customer Content. By uploading Customer Content, you grant us a limited license to host, process, and analyze that content solely for the purpose of providing and improving the Service to you. We do not use Customer Content to train models shared with other customers, and we do not sell Customer Content to third parties.
Acceptable Use
You agree not to: (a) upload content you do not have the right to share; (b) use the Service to violate any applicable law or third-party right; (c) attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service; or (d) use the Service to generate content that is unlawful, harmful, or infringing (e.g. videos, images, articles, etc.). Acceptable Use behaves in the exact same way as if the visitor has visited the other website.
Subscriptions, Payment, and Intellectual Property
Certain features of the Service, including free trials and pilots, may be offered on a limited-time or limited-scope basis. Paid subscriptions are billed according to the plan selected at signup or as agreed in a separate order form. Fees are non-refundable except as required by law or expressly stated otherwise. Open Sesame and its licensors retain all right, title, and interest in and to the Service, including all software, design, and underlying technology. These Terms do not grant you any rights to our trademarks, logos, or brand features except as necessary to use the Service as intended.
Confidentiality and Disclaimers
Each party agrees to protect the other party’s confidential information using at least the same degree of care it uses to protect its own confidential information of a similar nature, and not to disclose such information to third parties except as permitted under these Terms or required by law. The Service is provided “as is” and “as available.” AI-generated answers are based on the documents provided by your organization and may occasionally be incomplete or inaccurate. Open Sesame does not warrant that answers will be error-free, and users should exercise judgment before relying on answers for decisions with legal, financial, safety, or compliance consequences.
Liability, Indemnification, and Termination
To the maximum extent permitted by law, Open Sesame shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Service. Our total liability for any claim arising out of these Terms shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim. You agree to indemnify and hold harmless Open Sesame from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Service. These Terms remain in effect while you use the Service. We may suspend or terminate access to the Service if you violate these Terms. You may cancel your subscription at any time in accordance with your applicable order form or account settings.
Governing Law, Changes, and Contact
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Ottawa, Ontario. We may update these Terms from time to time; material changes will be posted here with a new “Last updated” date (July 4, 2026). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. Questions about these Terms can be sent to hello@operamind.ai.