The Challenge
Where teams get stuck
Logistics and distribution teams run on speed, consistency, and clear procedures. But the knowledge behind daily work is usually scattered across SharePoint folders, SOPs, customer instructions, warehouse rules, carrier documents, and the heads of experienced coordinators.
When someone needs an answer, they search through folders, ask a supervisor, wait for a reply, or make a judgment call based on memory. That creates delays, repeated questions, inconsistent handling, and unnecessary escalations.
OpenSesame turns approved logistics documents into instant, permission-aware answers your teams can actually use.
Our Deliverables
What we help make usable
SOP & Process Access
Give operations teams instant answers from approved SOPs, customer instructions, warehouse procedures, and internal policies.
- Source-cited answers from approved documents
- Permission-aware access by role, team, customer, or location
Exception & Claims Guidance
Help teams follow the right steps when shipments are delayed, goods are damaged, documents are missing, or customer-specific rules apply.
- Claims and exception handling Q&A
- Process guidance for recurring operational issues
AI Enablement for Logistics Teams
Give logistics and distribution teams a practical AI layer built on their own operational knowledge, not generic AI answers.
- Internal copilots for operations, HR, warehouse, and customer service
- Document processing for SOPs, claims documents, customer rules, and internal forms
Automation examples
See what's possible
Real scenarios for logistics and distribution teams where fast knowledge access improves speed, consistency, and service quality.
SOP Assistant
- Faster answers. Fewer manager interruptions.
Damage & Exception Guidance
- More consistent issue handling.
Process Knowledge Assistant
- Fewer mistakes. Faster task execution.
Typical outcomes
The Impact of OpenSesame
Faster onboarding, fewer repeated questions, and better use of the operational knowledge your company already has.
faster
onboarding
New coordinators, warehouse staff, and support teams find answers without waiting for managers.
fewer
escalations
Common process, policy, and exception questions are answered directly from approved internal documents.
“Logistics does not slow down because knowledge does not exist. It slows down because the right person cannot find the right answer fast enough.”
Strategic Outlook 2026
- SOP & Customer Instruction Access
Turn operating procedures, customer requirements, and internal rules into instant, source-cited answers.
- New Hire Onboarding
Help new employees understand workflows, systems, escalation paths, and customer-specific procedures faster.
- Claims & Exception Handling
Guide teams through damaged goods, delayed shipments, missing documents, and special customer cases.
- Warehouse Process Support
Make picking, packing, receiving, returns, and safety procedures easier to access across shifts and locations.
- Customer Service Knowledge
Help support teams answer routine customer questions using approved internal documentation.
- Knowledge Gap Detection
Show managers what employees ask, where answers are missing, and which documents need improvement.