Introduction
This Privacy Policy explains how CRG Solutions Inc. (“Open Sesame,” “we,” “us,” or “our”), a company incorporated in Canada, collects, uses, and protects information when you visit our website or use the Open Sesame Service. We are committed to handling personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Information We Collect
Contact and account information: when you fill out a form on our website (such as a demo request, discovery call booking, or contact form), request information, or are invited to use the Service, we collect information such as your name, work email address, company name, and phone number. Customer Content: if your organization uses the Service, we process the documents and data your organization uploads (such as policies, SOPs, and playbooks) in order to provide source-cited answers to authorized users. Usage data: we automatically collect information about how you interact with our website and Service, including pages visited, questions asked within the Service, IP address, browser type, and device information. How We Use Information: we use cookies and similar technologies as described in our Cookie Policy. uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How We Use Information
We use the information we collect to: provide, maintain, and improve the Service; respond to inquiries and provide customer support; send product updates and marketing communications (where permitted); monitor usage patterns to identify knowledge gaps within a customer’s own organization (without surfacing individual employee activity to us); maintain the security and integrity of the Service; and comply with legal obligations. to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How We Share Information
We do not sell personal information. We may share information with: service providers who help us operate the Service (such as cloud hosting, email delivery, and CRM/marketing platforms including HubSpot); professional advisors where necessary; and authorities where required by law. Any third party that processes data on our behalf is bound by contractual obligations to protect that data. (e.g. videos, images, articles, etc.). How We Share Information behaves in the exact same way as if the visitor has visited the other website.
, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Data Retention and Security
We retain personal information and Customer Content for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Customers may request deletion of their organization’s data by contacting us. We implement technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction, including access controls, encryption in transit, and permission-based access to Customer Content within the Service. will be included in the reset email.
Your Rights
Under PIPEDA, you have the right to access the personal information we hold about you, request correction of inaccurate information, withdraw consent (subject to legal or contractual restrictions), and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise these rights, contact us at hello@operamind.ai. are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
International Transfers & Children's Privacy
We may process and store information in countries other than your own, including outside Canada. Where required, we rely on appropriate safeguards to legally transfer data across borders. The Service is intended for business use by adults and is not directed to children; we do not knowingly collect personal information from children., you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to This Policy and Contact Us
We may update this Privacy Policy from time to time; changes will be posted here with an updated “Last updated” date (July 4, 2026). Questions about this Privacy Policy can be sent to hello@operamind.ai. detection service.